Mobirise

Matubako Solutions

Here to assist you on all your ICT needs

Contact us

Introduction to our SLA

Business today relies heavily on the quality of IT services. Degradations in IT Service delivery can be
costly and damaging to business. More and more organizations are implementing strict Service Level
Agreements to ensure high standards of IT service. Defining Service Level Agreements is even more
critical in the case of outsourcing IT.
The implementation of a SLA guarantees fast professional service when needed. Through various SLA
functions, downtime is scaled down to a minimum which immediately lowers the total cost of
ownership of IT, and takes the strain and stress out of IT management. In turn employees can now
perform at optimal productivity which has a direct positive effect on revenue growth. 

Description

With our SLA structure the customer buys a fixed amount of onsite support hours per month. These hours are then applied to resolve any IT related issues that the customer may have. Because we focus strongly on preventative maintenance, we focus on using a percentage of the designated hours to visit the customer on regular fixed appointments to ensure that the IT Infrastructure remains in optimal performing status, thus keeping downtime to a minimum.
A good relationship between the client and Matubako Solutions Technology is the key to a successful partnership. Our SLA customers are updated through monthly service meetings about any concerns and changes on their network. The client will be introduced to a dedicated field engineer who will take ownership of all management and responsibility pertaining the client's network. He in turn will be supported by 2nd line support (high level engineer) and finally there will be a team leader as last line support.

Business Objectives 

Matubako Solutions Technology's objective is to become a “Product Independent Service and Support solutions partner” to the small, medium & large environment via collaboration or development of
strategic partnerships with OEM's and other business partners. This will also afford Matubako Solutions Technology the opportunity to expand the current service offering to its client base. Our sincere belief is that the long-term benefit of knowledge and intellectual property built through our alliances, will act as the mechanism to secure wealth for all. As an organization our fundamental commitment is to ensure the establishment of skills and knowledge throughout our own organization and that of our partners. 

Products and Services

Matubako Solutions Technology's differentiator lies in the ability to develop innovative and creative customized Service and Support solutions to fulfill and exceed the customer's expectations and
business objectives. Matubako Solutions Technology's primary focus in service provision is the ICT environment. The success of these services is reliant on the Service level agreements entered into with OEM vendors, strategic partnerships developed, and best buying practices. When a new process needs to be implemented, people are involved in training, acceptance and implementation across all relevant levels. Impact to business, people, toolsets and other processes are communicated and tested before approval and implementation.

Conclusion:  We focus on presenting our clients with the best solution possible for their network environment and then supporting and managing the environment for optimal performance. 

Vision

To be the IT Service Provider of choice to SME's in terms of quality, professionalism, and knowledge of
our products and services. Forming and growing a strong and solid partnership with our clients, to
create a platform for mutual trust and a professional relationship

Mission

To deliver at all times a professional and undisruptive service to all our valued customers'. We strive
to distinguish ourselves by always evolving our service delivery to best suit our customers’ needs.  

Value Statement

1

To build and grow long term business relationships with our customers

2

To excel in business with Integrity, Trust and Honesty.

3

 To cultivate knowledge sharing and to continuously improve and raise our technical expertise to the
highest of levels.  

4

Focus on team work to improve productivity.

5

To form a structure to supply the highest quality of service and the best of solutions  .

6

To implement a standard that will lead the industry into a new realm of service and support

Our Contacts

Phone:

0870574849

E-mail:

info@matubakosolutions.co.za